Hey, I’m Andres.
A Software Engineer.
I'm a Software Engineer with expertise in designing and deploying scalable microservices architectures within the Azure ecosystem. I leverage C#, Python, and JS to build innovative solutions, from high-performance APIs to conversational bots.
Working Experience
Jun. 2025 - Current
Software Engineer Mid-Senior
Tienda Pago
I led the implementation of robust architectures and the automation of key workflows, optimizing the company's operational efficiency. My work involved creating comprehensive solutions that improved both the user experience and internal processes.
- Leadership & Strategy: I implemented conversational bots and WA Flows, leading to a 7% increase in lead generation through workflow automation. With the goal of improving and optimizing the company's acquisition processes, I was one of the initial team members involved in the incorporation of WA Flows into the Botmaker platform.
- Microservices Architecture: I created and deployed a microservices architecture in Microsoft Azure, utilizing Logic Apps and Service Bus Queues.
- Platform & Process Improvement: I was responsible for managing the movement of every call process in Genesys Cloud, defining the communication logic between distributed microservices. This led to an 18% increase in contact capacity and a 14% improvement in agent effectiveness.
- IVR Development with MCPs: I developed a personalized Text-to-Speech (TTS) system using MCP, Claude Code, and ElevenLabs in Python. This resulted in a better user experience by decreasing production costs by 80% and increasing implementation speed by 200%.
- Full-Stack Development: To create user interfaces, I implemented React, Astro, and Angular. For developing RESTful APIs, I used C# and .NET Core. I developed unit and integration tests to ensure code quality, optimizing the way information is presented to the call center agent and the customer.
- Collaboration & Quality: I collaborated with multidisciplinary teams to design and implement scalable software applications and optimized SQL queries to improve the performance of the company's database processes.
Oct. 2023 - May. 2025
Software Engineer Junior
Tienda Pago
My primary responsibilities focused on full-stack development, from creating robust APIs to fluid user interfaces. I also focused on process automation and the maintenance of key solutions for call center platforms.
- Full-Stack Development: Developed front-end applications with Angular to provide a seamless user experience and created RESTful APIs using C# and the .NET Core framework.
- Automation and Efficiency: Used Python to automate tasks and optimize development processes, while leveraging Service Bus to facilitate asynchronous communication between systems.
- Platform Support and Maintenance: Developed and maintained call center solutions on the XCally Motion platform.