Hey, Iām Andres.
A Software Engineer. š§š»āš»
I'm a Software Engineer with expertise in designing and deploying scalable microservices architectures within the Azure ecosystem. I leverage C#, Python, and JS to build innovative solutions, from high-performance APIs to conversational bots.
Working Experience
Jun. 2025 - Current
Software Engineer Mid-Senior
Tienda Pago
I led the implementation of robust architectures and the automation of key workflows, optimizing the company's operational efficiency. My work involved creating comprehensive solutions that improved both the user experience and internal processes.
- Leadership & Strategy: I was one of the initial team members who participated in the incorporation of WA Flows into the Botmaker platform, with the goal of improving and optimizing customer acquisition processes, which enabled a 7% increase in lead generation.
- Microservices Architecture: I participated in projects where we developed microservices for the Acquisition team's processes, utilizing Microsoft Azure and integrating Azure Functions, Service Bus Queues, subscriptions and topics. This generated an operational improvement and workflow automation of more than 20%.
- Platform & Process Improvement: I was responsible for managing requirements for call processes in the Genesys Cloud platform, defining the communication and integration between microservices used in the workflows. This resulted in an 18% increase in lead/client contact capacity and a 14% improvement in agent operational effectiveness.
- IVR Development with MCPs: I developed an automated personalized Text-to-Speech (TTS) system using MCP, Claude Code, and ElevenLabs in Python. This produced a better user experience in the IVR by decreasing production costs by 80% and increasing implementation speed by 200%.
- Full-Stack Development: On the frontend, I worked with React, Astro, and Angular, and on the backend, with C# and .NET Core (for RESTful API development). I generated efficient user interfaces according to business requirements. For call center agents, operational efficiency increased by 40%, while communication with leads/clients increased by more than 120%, generating more engagement and brand visibility for lead acquisition.
- Collaboration & Quality: I collaborated with GenesysCloud and Botmaker teams to design and implement business solutions within established processes, optimizing and improving workflows by 60%. This encompasses migrations, new requirements, and hotfixes.
Oct. 2023 - May. 2025
Software Engineer Junior
Tienda Pago
My primary responsibilities focused on full-stack development, from creating robust APIs to fluid user interfaces. I also focused on process automation and the maintenance of key solutions for call center platforms.
- Full-Stack Development: I developed front-end applications with Angular to provide a seamless user experience and implemented RESTful APIs using C# and .NET Core for communication.
- Automation and Efficiency: I used Python to automate tasks and optimize customer acquisition processes by 15%, together with Azure Functions and Service Bus Queues to facilitate asynchronous communication between systems.
- Platform Support and Maintenance: I developed solutions in collaboration with XCally Motion, focused on creating and maintaining solutions for the call center. This improved daily operations for agents by 30%.